Open-to-LearningTM Conversations - Relationships and trust

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Open-to-Learning Conversations - Relationships and Trust0_l5-HKIR1shttp://www.bastow.vic.edu.au/Lists/Videos/DispForm.aspx?ID=43Open-to-Learning Conversations - Relationships and TrustDistinguished Professor Viviane Robinson highlights the importance of building relationships and trust to overcome challenges./captions/0_l5-HKIR1s.vtt<div class="ExternalClassD2FEE85ECC6540D78770FD546772E4A1"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Your research, Viviane, highlighted the need for school leaders to develop really strong and positive relationships with staff, relationships based on trust.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Can you elaborate on that.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">-It's no point leaders sitting in their offices, and setting goals if nobody else is committed to them.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So it's in goal sitting, it's in strategic resourcing, which is a source of considerable tension and distrust of leaders.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">You can't be an instructional leader in the sense of leading the quality of teaching, or ensuring the quality of teaching.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">If you can't have conversations with teachers about the quality of teaching, or the quality of their planning, or the quality of their assessment, or the quality of their reporting.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So a lot of instructional leadership gets stuck on the inability to have those conversations.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">The change process gets stuck because the leaders are right down the road, and the staff are sort of dragging their feet way back there.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So the relationships are critical.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">And for me, the challenge of relationships is not building relationships per say.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Mostly, it is a pretty good at getting along with their staff.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">That's not the challenge.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">The challenge is how to integrate doing the important work with maintaining and building relationships.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">And people get into trouble when they separate the two out.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">And also, for me, teaching about relationships separately from embedding relationship building in doing the important work is a waste of time.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">-And what is the notion of trust-- if trust is important-- what do leaders do in order to be trusted.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">-Yes.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Well, this is again where integrating the work with the relationship building is critical.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Because trust is a result.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">It is not a precursor.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So sometimes leaders think, well, if I build trust and I get enough trust money in the bank, literally or figuratively, then I can tackle this difficult stuff.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">It doesn't work like that.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Teachers trust leaders on the basis of their judgments, implicit judgments of diary interactions.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">They trust leaders on the basis of watching them do the work, and how they treat people in doing the work.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Teachers don't trust leaders who they don't perceive as competent.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So look at that for the integration of work and relationships.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Leaders who do not tackle the difficult stuff are not seen as competent.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Those two things go together.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">And that reduces trust.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Education is tame business.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">What I can do in my classroom is really dependent on what you've done with the same students the year before, what you're doing with them in terms of the norms and expectations.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">You see, it really effects me.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">The risks I can take to try stuff out is going to depend on the way the leaders treat me if I fail.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So it's a very risky team based, interdependent business.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">And that demands trust.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So leaders can do a lot to build trust.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Because we know the determinants of trust, personal integrity, leadership competence, perceived competence, interpersonal competence.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">Getting the work done with respectful ways.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">So we do a lot of work in the center for educational leadership that I lead in Auckland on the actual detail, the conversations of building trust.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">We call it are open to learning conversations.</span><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><br style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;"><span style="color:#484749;font-family:"open sans", sans-serif;font-size:15px;">And we teach people how to tackle tough stuff while building trust.</span>​<br></div>


Distinguished Professor Viviane Robinson highlights the importance of building effective relationships and trust to overcome day-to-day challenges in an educational context.

How do you effectively and proactively use trust to build strong working relationships?